Not Your Keys, Not Your Crypto. Fix That Today.

Last updated: 1 January 2025

1. Controller

The controller of your personal data is SafeKeep, Rondo ONZ 1, 00-124 Warszawa, Poland, email: compliance@safekeep.pro ("we", "us", "SafeKeep").

2. Data We Collect

When you submit an order request or contact form, we collect: name, email address, delivery address, and order details. We do not collect payment data through this website. We do not collect browsing data beyond standard server logs.

3. Purpose and Legal Basis

We process your data to (a) respond to your order request and arrange fulfilment (legitimate interest / pre-contractual steps, Art. 6(1)(b) GDPR); (b) respond to your enquiries (Art. 6(1)(b) GDPR); (c) comply with legal obligations (Art. 6(1)(c) GDPR).

4. Data Retention

Order-related data is retained for 5 years as required by Polish accounting law. Contact enquiries are retained for 12 months or until the matter is resolved.

5. Your Rights

Under GDPR you have the right to: access your data, correct inaccuracies, request erasure, restrict or object to processing, and data portability. You may also lodge a complaint with the Polish data protection authority (UODO, ul. Stawki 2, 00-193 Warsaw).

6. Data Sharing

We do not sell your data. We may share data with shipping carriers solely for order fulfilment. No data is transferred outside the EEA without adequate safeguards.

7. Cookies

This website uses no third-party tracking or advertising cookies. Basic session functionality may use a first-party cookie that is strictly necessary.

8. Contact

For data protection enquiries, contact us at compliance@safekeep.pro.

Last updated: 1 January 2025

1. Seller

SafeKeep, Rondo ONZ 1, 00-124 Warszawa, Poland, email: compliance@safekeep.pro.

2. Non-Binding Order Requests

Submitting an order request via this website is not a binding purchase order and does not create a contract. A binding contract is formed only when we confirm your order in writing (by email). You are under no obligation prior to that confirmation, and neither are we.

3. Prices

All prices are shown in EUR and include applicable VAT. We reserve the right to change prices at any time. The price applicable to your order is the one confirmed in writing at the time of order confirmation.

4. Delivery

We ship from Poland. Estimated delivery times will be communicated at the time of order confirmation. We are not responsible for delays caused by carriers or customs authorities.

5. Product Use

You are solely responsible for the security of your seed phrase and any private keys. We cannot recover your wallet if you lose your seed phrase. We do not provide investment, trading, or asset management advice.

6. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the purchase price of the product. We are not liable for any loss of digital assets resulting from misuse, loss of seed phrase, or third-party acts.

7. Governing Law

These terms are governed by the laws of Poland. Disputes shall be subject to the jurisdiction of the courts of Poland.

8. EU Online Dispute Resolution

EU consumers may use the ODR platform at ec.europa.eu/consumers/odr.

Last updated: 1 January 2025

Right of Withdrawal

As a consumer in the EU, you have the right to withdraw from your purchase within 14 calendar days of receiving the device, without giving any reason, in accordance with EU Directive 2011/83/EU (Consumer Rights Directive) as implemented in Polish law.

Conditions for Return

To be eligible for a return, the device must be: (a) in its original, unopened packaging; (b) not activated — meaning no seed phrase has been generated on the device and first setup has not been completed; (c) returned in the same condition as received, including all accessories and documentation.

For hygiene and security reasons, we cannot accept returns of activated devices, as activation constitutes the generation of cryptographic keys specific to you.

How to Request a Return

Contact us at compliance@safekeep.pro within 14 days of delivery, stating your order number and intention to return. We will provide return instructions. Return shipping costs are borne by the customer unless the item is defective.

Refunds

Once we receive and inspect the returned item, we will process your refund within 14 days using the same payment method used for the original purchase.

Defective Products

If your device arrives defective, contact us at compliance@safekeep.pro immediately. We will arrange a replacement or full refund at no cost to you.